Terms & Conditions
Our standard turnaround time is 7-10 Business Days. Your order with Mythic starts when you’ve paid the requested deposit, your mockups have been approved, and we have all information required to complete your order.
Delay in receipt of ANY of this info could result in production delays. We send most mocks within 48 hours after receiving payment and all necessary information. Complex orders/add-ons may increase turnaround. Delay in approval of mockups could also result in production delays.
If you have a deadline for your order, it is important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances.
Mythic will do everything we can to meet any must-have date, but we cannot guarantee it. Rush fees may apply. Customer may be responsible for any expedited shipping charges associated with the order.
Artwork & Digitizing
Please understand that every design we sew must first be digitized. This is a one-time fee per design that plots the needle path and sew pattern for your design. Once digitized your artwork can be sewn on any number of garment types, in most cases.
There are limitations when it comes to embroidery. To achieve the best results complex designs and design with small details often need to be be simplified to look/work best. For example, sizing and scale needs to be adjusted or small details omitted. Our team is here to help advise you through this process and we offer design services at the hourly rate of $60 billed in 15-minute increments.
If your design requires distinct colors, you must provide PMS spot colors. However, picking PMS colors using your computer monitor won’t work. You will need a Pantone book since every monitor is calibrated differently – you are welcome to view ours if you like. If you do not provide PMS colors, we will pick them for you using our monitors & we do not guarantee a color match.
Art Approval | Order Proofing
Client must approve all artwork via a digital mock-up through our approval web software . Check artwork for spelling, color, sizes ordered, placement of the art and accuracy of artwork. It is critical to look at every detail of the mockup, as this is how your garments will print. Mythic will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could incur additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could cause production delays.
Changes to Your Order After Payment
Any change made to your order that is not due to a stock issue on behalf of the stock suppliers will be subject to a change fee of $50.00 in addition to the additional costs to make the changes. Any changes to your order after you place it may delay your order, even if you have paid a rush fee and/or have given us a required date. It is crucial that you do not place your order until you are confident that’s what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, and changes become costly and time-consuming.
Example: Acme places an order for 100 Anvil 980 shirts in Black. Mythic then orders the shirts to prepare for printing. Two days later, Acme wants to change the order to now print on 100 Anvil 980 White tees. Mythic has to re-write the order and ship the black shirts back to the supplier (paying a 15% restocking fee + shipping costs) then pay to have them ship new shirts out.
Cancellations & Restocking Fees
After you place an order, cancellations made after the order has been placed will be subject to a 35% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments (tag removal, printed tags, printing, hem tagging, etc.) has begun on the order.
Out of Stock Items
Mythic is not responsible for items that are out of stock. We order your garments after you pay your deposit – we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item.
Collar & Seam Printing
Although Mythic has excellent equipment and talent, inconsistencies may occur in registration and ink coverage when printing near or over the collar, seams, or any other edges. Any large prints may run the risk of going over the sleeve seam. These are all considered acceptable goods, and we will not consider them for reprints.
Inconsistencies may occur in registration and ink coverage when printing on the zipper, pockets or any other uneven surfaces. Mythic will not be responsible for these inconsistencies.
Measurements When Printing
Even though Mythic’s printers are highly experiene, there is no way to effectively and efficiently measure a distance from the collar on each shirt as we load each garment onto the press by hand. If you request a print that is 2” down from the collar, we will use that as a guide and do our best to make sure that all shirts hit that target, but not all shirts will hit exactly at 2”, they may be off by as much as an inch in either direction. We will not consider this measurement a misprint and Mythic will not reprint or refund these shirts.
Under-Runs & Spoilage
Due to the nature of this business, Mythic will not be responsible for under-runs or spoilage up to 3% on jobs of 100 shirts per design, and up to 10% of jobs of less than 100 pieces. (Spoilage must be more than 10 shirts per design for a reprint). Please keep this in mind when ordering (it is never a bad idea to order extras). We always do our best to get you what you ordered. We will refund you the cost of any items shorted from your order but will not process a reprint for less than 10% of your order (or 10 shirts minimum).
Mythic will not, at any time, be responsible for any lost profits on items shorted from your order. (IE: If you paid $7.50 per shirt to get the shirt printed, but you sell them for $25.00, Mythic is only responsible for the $7.50 you would have paid us for the shirt).
Mythic will not be responsible for your satisfaction with the garments printed on or the printed artwork. We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order some blank samples for you to choose from. The samples will be billed at a per piece rate and shipped without printing. Blank samples will not credit to the cost of your order.
We try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 48-hour window from the time you receive the goods to notify us of any issues with the order. Mythic will not be responsible for errors with your order if notified within 48 hours of receiving the goods. Mythic also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While Mythic does quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.
There will be a $30.00 returned check fee.
Mythic is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important.
Some manufacturers over-dye their garments. Over-dying is the process of re-dying a garment after it’s initial manufacturing period. Re-dying is done for any number of reasons, including color correction, clearing out of colors that didn’t sell (purple shirts aren’t selling so the manufacturer dyes them black to sell them as black shirts), etc. Because of this factor, Mythic cannot 100% guarantee exact color consistency on coloring with discharge printing or discharge based services (Premium Standard). Discharge printing is most noticeable on white ink prints (showing a slight off-white tinge), but sometimes you can see them with other colors. If you are concerned about the possibility of over-dying on a garment you are interested in or would like more information or alternate print methods, please contact us. We will be glad to provide you with any information that may help you avoid this issue.
Claims & Reprints
We go to great lengths to try and ensure that every order that leaves our facility is correct. All of our customers are valued customers, regardless of size, and we want you all to know that. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. You must submit all claims within 48 hours of the date of delivery. Please email orders[at]Mythic[dot]press to submit your claim. If Mythic is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error, or offer a refund of misprinted items in certain cases. We will gladly reprint any production errors that exceed the spoilage rate. We will require that you deliver the misprinted shirts back to our shop. Mythic will not be responsible for any shirts sold or given away before returning the order.
Example: If you order 100 shirts and you have sold 15 but then you discover a print defect, and you return only 85 shirts to Mythic, we are only responsible for the reprinting of the remaining 85 shirts).